Cookie Policy

Cookie Policy for One Sunderland

This is the Cookie Policy for One Sunderland, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {Facebook, Twitter,Pintrest, Mail-chimp, Hootsuite}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email:
  • By visiting this link:


Privacy policy


Who we are:

We are One Sunderland for business currently part of the Ezetool Group.  One Sunderland has plans to become a company limited by guarantee and we will update our policy when this happens


Our contact details:


Business and Innovation Centre, Wearfield East Industrial Park, Wearfield, Sunderland, SR5 2TA




If you have any queries about this notice or One Sunderland’s data protection compliance measures, please contact us at:

We may collect your data from:

e mail contacts

via our website

via social media

from account customers who have credit agreements with us

Google analytics from our website


We do not hold personal information regarding financial or bank details.  All payments made to One Sunderland will be made via a third party PCI compliant platforms.  We accept Paypal and bacs payments and card payments only where the card holder is present.  All payments are made on the payment providers secure platforms which One Sunderland has no access to.

Our website is managed by ourselves in house and is hosted by Kualo which is a UK based web hosting company

As part of the service provided by Kualo they will help to maintain the security and the performance of our websites by (i) protecting user connections (ii) using

third party scanning services to scan against known web attacks (iii) investigating

site errors and (iv) providing secure hosting services.


In using our websites, you will submit your personal data that we require because it is in our legitimate interest. It is in both of our interests to process this personal data to help manage our websites and create a user friendly experience for you


Cookies are small files of letters and numbers that we store on your browser or the hard drive of your device.  Like most websites, we use cookies on our websites on the basis that it is in our legitimate interests. There are different types of cookies that we use for different purposes; however generally

Speaking cookies help us to distinguish you from other users of our websites, which allows us to provide you a better experience and also allows us to improve our websites.

You can block cookies at any time by activating the setting on

Your browser that allows you to refuse

Some or all cookies. However, if you do block cookies there may be parts of our websites that you will be unable to access or that will not function properly.


Our cookies help to:

  • make our websites work as you would expect;
  • remember your settings during and between visits;
  • improve your and other users’ experiences of the websites;
  • allowing you to sign up to marketing and updates if you have requested to do so;
  • remembering if we have already asked you certain questions; and improve the speed/security of our websites.


Third party services, whenever you visit our website

Kualo will use a third party service, Google Analytics, on our behalf and on the basis that it is in our legitimate interest, to collect standard information about your website use, such as internet logs and details of your visitor behaviour patterns.


The reason we use this service is so that we can find out how many people visit the websites and the various parts of the websites. This information is necessary because it helps us to find out how our websites are working and how to improve it. We do not identify anyone, and we do not make or allow Google Analytics to (or attempt to identify anyone visiting our websites.


We use a third party, PHP mail, to send you confirmation and marketing emails after you have contacted us. The third party is only provided with your email address and will never use it for any other purpose.




Social media

Our websites contain links to our social media pages.  Any information you provide to us via social media (including messaging, “liking”, “following” (and other communications) is controlled by the social media network. We currently use:

  1. a) Facebook, which has its own privacy notice that can be located at

  1. b) Linkedin, which has its own privacy notice that can be located at

  1. c) Twitter, which has its own privacy notice that can be located at

As part of communicating with us, you will also submit personal data about you that we require. We collect this information on the basis that it is in our legitimate interest to do so. This includes your name, address, additional contact details and details about your query. It is in both our and your interest for us to process this information so we can deal with your query effectively.

Any personal data that is provided in and during communications with us is used only for the purpose of reviewing the communications and conducting the ongoing administration and management of communications. We will not use your personal

Data in an identifiable manner in any publication without your further explicit consent. We will delete this personal data when we reasonably consider that we no longer need it for this purpose.

We never disclose any personal information but may be required on occasion to provide details in the event of fraud, to HMRC, if required for legal reasons.

We keep any digital data we hold secure at all times with password protection, double encryption, firewalls, https secure SSL certificates and perform due diligence on all of our third party partners from time to time.

Your rights

You have rights in respect of your personal data and this Section explains a bit more about those rights that are applicable to what we do with your personal data and when you can exercise them. If you would like more information about any of your rights, please contact us on the contact details set out above

Accessing your personal data

We want you to fully understand and be comfortable with how we use your personal data. If you register with us, you will be able to access and update some of the personal data we hold about you by logging into your account through our websites.

In addition, you can contact us at any time to ask whether we process any personal data about you. If we do hold or use your personal data in any way, you have the right to access that personal data. All we ask is that:

-you make your request to access in writing to the contact details set out above

-you verify your identity; and you are fair and reasonable with how often you make this kind of request.

Please allow us up to one month from receipt of your request in order to provide a response.

You have the right to request that we rectify any inaccuracy about you that we may hold, in which case we may ask you to verify the corrected information.

You have the right to request that we erase your personal data. Please be aware that we can only comply with such a request if your personal data is no longer required for the purposes it was collected for (for example, we need your personal data to respond to a communication.  Full details can be found on the ICOs website

If you are unhappy, you can also contact the Information Commissioner’s office to make a complaint directly. Here is a link to the ICO’s website

This privacy notice was last updated on 21st May 2018